Recall Frequently Asked Questions (FAQs) (Updated: 9/26/2024)

For any inquiries, please contact us at 1-844-FISKER1 or visit our Contact page.

1. What are the five recalls affecting Fisker Ocean vehicles?

- Recall 1: Over-the-air software update to address loss of drive power.
- Recall 2: Over-the-air software update to address incorrectly displayed warning lights.
- Recall 3: Over-the-air software update for additional improvement in unexpected reduction in regenerative braking.
- Recall 4: Inspection and potential replacement of outer door handles due to sticking and failure to open.
- Recall 5: Replacement of cabin electric water pump due to water pump failure causing loss of drive power.

2. How will the software updates be applied to my vehicle?

- The three software updates will be delivered automatically over-the-air (OTA) to your Fisker Ocean. You will receive a notification on your vehicle’s display when the updates are being installed. No action is required on your part for these updates. To ensure an efficient rollout of the software updates, Fisker's software engineering team has launched the OS 2.2 software update as of September 9, 2024. As a result, Fisker vehicle owners who have not yet received the OS 2.1 software update by this date will now receive the OS 2.2 update directly. The OS 2.2 update will not only include all the features and improvements of the original OS 2.1 release but also additional enhancements, ensuring a seamless and comprehensive upgrade experience for all users.

3. What if my vehicle is not equipped with the OS 2.0 software update? Will I still be able to receive the OS 2.2 software update?

- To receive the OS 2.2 software update for your Fisker Ocean vehicle, your vehicle must first be equipped with the OS 2.0 software update. If your vehicle currently has the OS 2.0 or OS 2.1 update installed, it is already eligible and prepared to receive the OS 2.2 update.

- If your vehicle is not yet equipped with OS 2.0, please contact your Fisker service provider for assistance.

4. What issues do the software updates address?

- The software updates address the issues described in question 1, enhancing the overall performance and safety of your vehicle. Details specific to each update will be provided in the notifications you receive after the update process.

5. What do I need to do about the recalls involving the outer door handles and cabin electric water pump?

- For the recalls involving the outer door handles and cabin electric water pump, your vehicle will need to be inspected by a Fisker-authorized service provider. Where necessary, these parts will be replaced to ensure your vehicle's safety and functionality.

6. When will the parts required for these recalls be available?

- We are working to ensure that all necessary parts are available to authorized service providers by the end of September 2024.

7. How will I know where to take my vehicle for inspection and repairs?

- By the end of September 2024, we will send you an email with a list of authorized service providers. This list will include locations where you can bring your vehicle to have the recall issues addressed. For easy reference, see link: https://www.fiskerinc.com/find-us#us

8. What should I do if I have concerns or if the authorized service provider is unable to assist me?

- If you encounter any issues or if an authorized service provider is unable to assist you, please contact Fisker directly. You can reach us Toll-Free at 1-844-FISKER1 from 6 AM to 7 PM Pacific Time, Monday through Friday. You can also visit our website at www.fiskerinc.com/contact for further assistance.

9. Will I be charged for the recall-related inspections or repairs?

- For the software updates delivered over the air, there will be no cost to you as the owner of the vehicle. These updates are part of our commitment to ensuring the ongoing safety and performance of your Fisker Ocean.

- For the two recalls that require physical inspection and repair related to the outer door handles and electric water pumps, Fisker will provide the necessary parts and diagnostic tools at no cost to you, but as of now, the customer will be responsible for the labor costs incurred to complete the repair(s). Through the bankruptcy process, Fisker was able to fund the purchase of service parts while funding for labor costs is not currently available. It was a priority to make service parts available to avoid delaying these two safety recalls. Fisker is diligently working to secure funding for these labor costs and will update you as and when appropriate. See labor time below.

Cabin Electric Water Pump Replacement: 0.7 hr.
Exterior Door Handle Check: 0.1 hr.
Replace Door Handle – Outer – Front - LH: 0.7 hr.
Replace Door Handle – Outer – Rear - LH: 0.5 hr.
Replace Door Handle – Outer – Front - RH: 0.7 hr.
Replace Door Handle – Outer – Rear - RH: 0.5 hr.

10. Is it safe to continue driving my vehicle until the recalls are addressed?

- We recommend that you proceed with caution and monitor your vehicle for any unusual behavior. If you experience any issues with the outer door handles or the cabin electric water pump, please contact an authorized service provider immediately. In the meantime, we are working to make the necessary parts available as quickly as possible.

11. How long will the inspection and repair process take?

- The duration of the inspection and repair process will vary depending on the specific issue and the availability of parts. We recommend contacting your authorized service provider for an estimate once you receive the list of available service locations. You can also reference the recall notification letters for how long the inspection and repair process may take for each recall.

Fisker Ocean OS 2.2 Software Update FAQs

12. What is the Ocean OS 2.2 update?

- The Ocean OS 2.2 update is a new software release for the Fisker Ocean, which brings new features, bug fixes, and performance enhancements to improve the overall functionality, convenience, and performance of the vehicle.

13. What new features are included in the Ocean OS 2.2 update?

- The update introduces the following new features:

- Regenerative braking on both axles (AWD vehicles only): Enhances vehicle dynamics by enabling regenerative braking on both axles.

- External power outlet (US market only): US vehicles can now use an external power adapter connected to the charge port to power AC-powered accessories. This feature is also accessible from the Charging screen on the Central Touchscreen.

- Additional exterior lighting activation: Both grille lamps and rear tail lamps will be activated along with daytime running lights (DRLs), depending on the market and time of day.

14. What performance improvements does the Ocean OS 2.2 update include?

- Key performance enhancements include:

- Brake system improvements: Software changes to the brake module address all diagnostic trouble codes related to drag torque control and enhance the vehicle's ability to adapt to various driving scenarios.

- Door handle deployment changes: The inner door handle pull and gear change to PARK will no longer trigger door handle deployment. Handles will now only deploy if the door is opened/ajar or unlocked by the key fob, smartphone app, or inner door lock switch.

- Improved range estimation: Algorithm improvements provide a more accurate estimate of the vehicle's range based on the remaining state of charge (SoC).

- Energy management system enhancements: The system now better maintains the battery's state of charge (SoC) during normal operation and OTA updates, reducing passive battery drainage.

- Climate control optimization: Changes reduce windshield fogging near freezing temperatures.

15. What other fixes are part of the Ocean OS 2.2 update?

- In addition to the new features and performance improvements, the update includes various bug fixes and enhancements to improve the overall performance and stability of the Fisker Ocean.

16. How do I enable the external power outlet feature in my Fisker Ocean?

- For US vehicles, the external power adapter can be connected to the charge port, and the power outlet feature can be enabled via the Charging screen on the Central Touchscreen.

17. Will the regenerative braking on both axles work on all Fisker Ocean models?

- No, this feature is only available for all-wheel-drive (AWD) Fisker Ocean models.

18. How will the update improve my vehicle's energy management?

- The Ocean OS 2.2 update includes energy management system enhancements that reduce passive battery drainage and improve the ability to maintain the state of charge (SoC) during normal operation and over-the-air (OTA) updates.

19. When will my Fisker Ocean receive the OS 2.2 update?

- Updates are typically delivered over-the-air (OTA), and the timing may vary. You will receive a notification when the update is available for your vehicle.

20. What are the best practices to ensure a successful installation of any operating system (OS) download?

- To ensure a successful installation of any operating system (OS) download, such as Fisker's OS 2.2, owners should follow several best practices. Please refer to the Owner’s Manual, specifically the infotainment section, for detailed guidance on software updates and system resets. For information on how to update the software, please consult pages 167 to 170 under the section titled "Software Updates." Additionally, if you need to reset or reboot the infotainment system for any reason, please refer to pages 171 to 172 under the section titled "Rebooting and Resetting Systems." These sections provide step-by-step instructions on how to perform updates and resolve any issues that may require resetting the system.

Here’s a quick reference guide:

1. Preparation Before Download

• Ensure Compatibility

  : Verify that your Fisker vehicle is compatible with the new OS version. Check the Fisker website documentation for any prerequisites. Here is the link for easy reference:

  Owner's Manual (fiskerinc.com)

  .

• Review Release Notes

  : Go through the release notes for the OS version you're downloading. This will help you understand what new features, bug fixes, or known issues are associated with the update.

• Stable Internet Connection

  : Ensure your vehicle is connected to a reliable Wi-Fi network or a strong mobile data connection. Interruptions during download can cause issues in the installation process.

• Sufficient Battery Charge

  : Make sure your vehicle’s battery has a sufficient charge before beginning the download. It’s ideal to perform the update when your vehicle is plugged in or charging.

2. During the Download Process

• Monitor the Progress

  : Pay attention to any notifications or progress updates on your vehicle's infotainment screen. Avoid turning off the car or disconnecting it from the internet during the download.

• Avoid Interruptions

  : Keep the vehicle parked in a stable environment to avoid movement that might cause any connection disruptions.

3. During the Installation Process

• Follow On-Screen Instructions

  : The vehicle’s infotainment system will likely prompt you to start the installation. Follow the instructions carefully, ensuring you agree to any terms and conditions if necessary.

• Do not Interrupt the Process

  : Once the installation starts, do not switch off the vehicle or use any other features unless explicitly allowed by the system. Interrupting the installation could cause software issues.

• Allow Time for Completion

  : Be patient, as installation times may vary depending on the size of the OS update and your vehicle's hardware.

4. Post-Installation Steps

• Verify the Installation

  : After the installation completes, check the system settings to ensure the correct OS version is installed.

• Test Key Functions

  : Test critical functions like navigation, entertainment, climate control, and driving assistance systems to confirm they are working as expected.

• Reset Any Custom Preferences

  : You may need to re-enter or adjust personal settings, such as seat preferences, climate control presets, or connected devices.

5. Troubleshooting

• Error Handling

  : If the installation fails or you experience issues, refer to the Fisker user manual for troubleshooting tips.

• Contact Fisker Support

  : If you encounter a significant issue or experience repeated update failures, contact your nearest Fisker authorized service provider for assistance.

Following these best practices can help ensure that your Fisker OS download and installation process goes smoothly and without complications.