Effective April 23, 2021
1. General Requirements
By placing an order through the Fisker Store, you represent and warrant that:
• You are at least 18 years of age (19 in Alabama and Nebraska; 21 in Mississippi).
• If you are an individual consumer, the product is being ordered solely for your personal use. You will not market, resell or otherwise distribute the product to any third-party for commercial purposes.
• If you are a business, the product is being ordered solely to promote your products or services by distributing the product to your customers and others at no cost to the recipient as business gifts or advertising items.
2. Product Descriptions
We endeavor to ensure that every product in the Fisker Store is shown accurately and that prices are correct. However, occasionally there may be minor variations, for instance in color, typeface, or layout.
3. Placing Your Order
You can pay for products using major credit or debit cards, or through digital platforms including PayPal, ShopPay, or GPay.
5. Price and Sales Tax
All prices shown in the product checkout screen include sales tax and any deposit fees at the prevailing rate, if applicable. Prices are subject to change.
Shipping charges, when applicable, will be added to your order and will be disclosed at the checkout page. Generally, orders are delivered within a week, but please allow 2 to 3 weeks from the date of placing your order for your items to arrive. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which are not received.
7. Circumstances Beyond Our Control
For orders requiring shipping, neither we, nor any courier or carrier service that we use, shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control; these circumstances to include but not be limited to any adverse weather conditions, such as snow, flood, extreme winds, fire, explosion, accident, traffic congestion, obstruction of any private or public highway, acts of governmental authorities, pandemic, riot, terrorism, act of God, or from any industrial dispute or strike.
8. Changing or Cancelling an Order
We can assist with making changes to order quantities or shipping addresses until 4:30pm Pacific Time on the day the order was placed. Please contact our Customer Service Team using the Contact Us form, who will be happy to assist.
9. Returns and Refunds
In the rare case that you are not satisfied with your order, please contact us within 5 days of receipt of your order, using the Contact Us form on the Fisker website or calling our Customer Service Department at +1 (833) 434-7537. You will need to quote your order number. Unfortunately, we cannot accept returns outside of 30 days of receipt.
Where an item is faulty, if you are eligible for a refund, we will reimburse the price you have paid for the product or products via your original method of payment. Alternatively, we may offer a coupon or voucher (if applicable) and resend the item free of charge. Please note, it is not our policy to offer both a refund and a resend. We reserve the right to refuse a refund request. You can request a refund by calling (833) 434-7537 or by using our Contact Us form.
10. Credit Card Transactions
Your card details are not recorded or stored in our database. They are encrypted and are transferred securely to our payment processing provider for immediate authorization. Once we have received authorization from the payment service provider, we will confirm your order.
11. Your Privacy and Security